Patients’ satisfaction with quality of medical services, Yen Son district hospital, Tuyen Quang province, Vietnam

Patients’ satisfaction is one of the important standards measuring the quality of medical services in hospitals. The cross-sectional study was conducted to evaluate the patients’ satisfaction with the quality of medical services and associated factors using the SERVQUAL model of 5 dimensions in Yen Son hospital, Tuyen Quang province in December, 2016. The results showed that patients were relatively satisfed with quality of medical services, with the mean score of 3.99 over 5. The lowest mean scores of 3.91, 3.95, and 3.96 were respectively observed in the dimensions of assurance, responsiveness and sympathy. Age, education and being male of the patients were factors associated with quality satisfaction of medical services. The fndings suggested that the leaders and managers in Yen Son hospital should develop and implement plans to improve the quality of medical services, especially focusing on the dimensions of assurance, responsiveness and sympathy and the items of the remaining dimensions with the mean score under 4.
 

File toàn văn

Bài báo liên quan

• Knowledge, attitudes and practices of Zika virus prevention and related factors among women aged 18-40 years in Phuoc Hoa Ward, Nha Trang City, Khanh Hoa Province, in 2017
• Management and utilization of fnancial resources in Vietnam National Hospital of Pediatrics, period 2014 - 2016
• Reasons and perception of the consumption of e-cigarettes among young users in Hanoi in 2017
• Effectiveness of parents’ education in drowning prevention among children at two primary schools in Cao Lanh, Dong Thap, 2016
• Availability of essential medical equipment and health care service delivery at grassroots - level health care in Vietnam
• Work motivation of health workers and some solutions for improvement at Phu My District Health Center - Binh Dinh Province
• Current situation of information technology application in medical service management at National Geriatric Hospital, 2017
• Changes in paternal knowledge, attitudes and practices in supporting the frst 6 months’ exclusive breastfeeding: Results of a community-based intervention applied social cognitive theory
• Health communication and education for patients in 6 provincial hospitals of Long An province and associated factors in 2016
• Patients’ satisfaction with quality of medical services, Yen Son district hospital, Tuyen Quang province, Vietnam
• Situation of musculoskeletal pain, risk of chronic musculoskeletal disorders and work-related factors among female workers in sewing line, Tien Thuan Garment Limited Company, Ninh Thuan province, 2017
• Associated factors of bullying victimization among Tien Chau secondary school students in Phuc Yen town, Vinh Phuc province
• Anemia in pregnant women in four communes of Thoi Lai District, Can Tho City in 2017